Terms of Service

Updated January 04, 2024

The general terms of the Salomé online store are compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), based on the recommendations of the Chamber of Commerce and Industry and international codes for e-commerce.

The Salomé online store (hereinafter referred to as the online store or Salomé) is operated by SALOME, Christa Žentiily s.p., a provider of e-commerce services (hereinafter referred to as the provider). Upon registration in the Salomé system, the visitor acquires a username, which is the same as their email address, and a password. The username and password unambiguously define and connect the user with the entered data. By registering, the visitor becomes a user and acquires the right to purchase.

The general terms of service address the operation of the Salomé online store, the rights of the user, and the business relationship between the provider and the customer.

Accessibility of Information (Summary of Legislation)

The provider commits to always provide the following information to the customer:

-    the identity of the company (name and headquarters of the company, register number),
-    contact addresses that enable quick and effective communication (email, phone),
-    the essential characteristics of goods or services (including after-sales services and warranties),
-    availability of products (each product or service offered on the website should be available within a reasonable timeframe),
-    terms of product delivery or service execution (method, place, and deadline of delivery),
-    all prices must be clearly and unambiguously determined, it must be visible whether they include taxes and shipping costs,
-    method of payment and delivery,
-    the time validity of the offer,
-    the period in which it is still possible to withdraw from the contract and conditions for withdrawal; in addition, about if and how much the return of the product costs the customer,
-    an explanation of the complaint procedure, including all information about the contact person or customer service department.

Product Offer

Due to the nature of business over the global internet, the offer of the Salomé online store is updated and changed frequently and quickly.

Prices are presented as online prices. The online price is the price that applies to purchases made online in the case of immediate 100% payment.

Payment Methods

The provider allows the following payment methods:

-    in cash upon delivery of the package or at the store (applies to Online price),
-    by bank transfer to the account of SALOME, Christa Žentiily s.p. based on the offer/invoice (applies to Online price),
-    by payment or credit card (Maestro, Eurocard/Mastercard, Visa) when choosing the method of payment (applies to Online price) Payment is made with a credit card via the online payment interface (redirected to secure payment). When paying with a credit card online, please notify us at info@salome.si in case of order cancellation* or change by the user,
-    with payment or credit card (Maestro, Eurocard/Mastercard, Visa) upon package delivery (applies to Online price),

*In case of payment with a card through the online interface, in the event of an order cancellation by the user and refund, a double transaction cost (debit and credit) amounting to 4% is charged (unless the payment amount is used for the purchase of another product or service)

The provider issues an invoice to the customer on a durable medium, with itemized costs and instructions on how to withdraw from the purchase and return the products if necessary and possible.

The sales contract (order) is stored in electronic form on the provider's server and is accessible to the customer at any time in their user profile (My Account).

Prices

The online price applies to all users of the Salomé online store. You become a user by registering with the Salomé online store.

All prices include VAT, unless explicitly stated otherwise.

Prices are valid at the moment of order submission and do not have a predetermined validity.

Prices apply in the case of payment with the above-mentioned payment methods, under the above-mentioned conditions. Despite exceptional efforts to ensure the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, or if the price of the item changes during order processing, the provider will enable the customer to withdraw from the purchase and at the same time offer the customer a solution that will go to mutual satisfaction.

The sales contract between the provider and the customer is concluded at the moment when the provider confirms the order (the customer receives an email about the status of Order accepted). From that moment, all prices and other conditions are fixed and apply to both the provider and the customer.

Purchase Process

When a user selects a product or products and confirms the purchase with the BUY button, the online store automatically "generates - creates" and sends an email with the details of the order (products, prices, quantities, user data...).

The order process is then divided into three parts as follows:

Order "Accepted"

After successful submission of the order, the customer receives notification by email that the order has been accepted and is waiting for processing. Comprehensive information about the status and contents of the order is always available on the provider's website www.salome.si.

Order "In Processing"

The provider reviews the order, checks availability and confirms or rejects the order with reason within 48 hours of receiving the order. The provider reserves the right to call the customer on their contact phone number if needed. The contract for the purchase of ordered items between the user and the provider is irrevocably concluded when the customer receives confirmation on their email.

Order "Shipped"

The provider packs the goods within the promised timeframe, dispatches or prepares them for personal collection, and notifies the customer by email. In this part, the user is informed about the delivery time and method. The provider also instructs the customer about the delivery time and method, the policy of returning goods, where to turn in case of delivery delay, and where to turn in case of a complaint in the mentioned email.

Return within 15 days (Withdrawal from Contract)

The consumer (this applies exclusively to individuals who acquire goods outside their gainful activity) has the right to notify the company within 15 days of receiving the goods (email: info@salome.si) that they are withdrawing from the contract, without having to state a reason for their decision. The period starts one day after the date of receipt. The only cost borne by the consumer in connection with the withdrawal from the contract is the cost of returning the goods (which is calculated according to the price list of the delivery service and depends on the type of shipment/package/goods). The goods must be returned to the seller no later than 30 days from the notification of withdrawal from the contract (purchase).

The consumer does not have the right to withdraw from contracts for goods that were made according to the consumer's precise instructions, adapted to their personal needs, not suitable for return due to their nature, perishable, or expired. Withdrawal from the contract is not possible for the purchase of software or audio and video carriers if the consumer has opened the security seal.

The returned goods must be undamaged and in the unchanged quantity, unless the goods are destroyed, damaged, lost, or their quantity has decreased without the fault of the consumer.

The consumer must not use the goods freely until withdrawal from the contract. The consumer may inspect and test the goods to the extent necessary to determine the actual condition. Testing the goods that exceeds the mentioned is considered the use of goods, which means that the consumer thereby loses the right to withdraw from the contract.

The refund of payments made will be carried out as soon as possible, but no later than 14 days from receipt of the notice of withdrawal from the contract. To ensure certainty, accuracy, and timeliness of the refund and to keep records of payments, the refund to the customer will be made exclusively by transfer to their bank account or to the card if the payment was made with a card. Cash refund is not possible!

The return of the received goods to the company within the period for withdrawal from the contract is considered a notice of withdrawal from the contract.

In exceptional cases when products are not returned in accordance with the ZVPot, we may offer the consumer a purchase of the product with appropriate compensation, which we determine with a record upon return. The purchase with a reduced value is considered upon the consumer's confirmation by email. The consumer uses the mentioned purchase price exclusively when ordering another product of the same or higher value.

The form for withdrawal from the contract of products is available here.

The right to refund, warranties, material defects, and improperly performed services are more precisely regulated by the provisions of the Consumer Protection Act (unofficial consolidated text).

Guidelines for Withdrawal from the Contract

When shopping online, it is not possible to physically inspect the products before purchase, so we provide you (within the legal framework) the possibility of withdrawing from the contract. As we want you to be able to do this as quickly and smoothly as possible, we have prepared a short list of what to be aware of when purchasing remotely:

-    Carefully open the packaging and keep it in an unchanged condition until you are fully convinced that the product is appropriate.
-    If you return the product personally at our collection point, present the product for inspection to the official.
-    Handling the product may lead to damage and scratches, especially products with lacquered black surfaces.
-    Careless removal of protective films and materials can cause damage to the product (dark lacquered surfaces).
-    Do not open products that have a security seal (sound and image carriers, software).

The possibility of withdrawing from the contract is intended for you to be able to open, inspect, and, if the product does not meet your expectations or is different from what you expected, withdraw from the purchase. These recommendations do not apply if the product is faulty or not working upon purchase. In that case, it's about claiming material defect or warranty.

The returned goods will be inspected. If upon inspection it is found that you have returned goods that have been used, damaged, missing parts or the entire packaging or other deficiencies, we will charge you for the inspection and valuation costs and other related costs:

-    Inspection costs amounting to €20.00 + VAT.

If the original packaging of the product is damaged or incomplete:

-    At least 15% of the value of the product, but not less than €20.00, in case of visible use of the product (visible minor damage or changes to the product).
-    At least 25% of the purchase price, but not less than €30.00 or more, if there are faults, abrasions, or other permanently visible consequences of use on the product.

The payment term is three days from issuance.

Attention! If the order is placed by a legal or physical entity engaged in gainful activity, regardless of its legal-organizational form or ownership, the provisions of this chapter do not apply. Your requests for the return of goods will be dealt with individually in these and similar cases, and we will take into account all reasons, circumstances, and options provided by our suppliers to the greatest possible extent. Please note that in these cases, we can only offer an exchange for other products of your choice, and we do not refund the purchase price.

Return of Goods for Legal Entities

If you wish to invoice a company, you accept the terms of service that apply to companies. The main difference is in the possibilities of withdrawing from the contract: We allow companies, sole proprietors, and other legal entities to return shipments of products under warranty conditions. The aforementioned organizations do not have the option of withdrawing from the contract within 14 days of receiving the goods without having to state a reason for their decision, as is the case for consumers (individuals). Unfortunately, a refund is not possible.

Material Defect

When is a defect considered material? When:

- the item does not possess the characteristics necessary for its normal use or for commerce,
- the item does not have the characteristics necessary for the special use for which it was bought, but which were known or should have been known to the seller,
- the item does not have the characteristics and quality that were explicitly or implicitly agreed or prescribed,
- the seller delivered an item that does not match the sample or model, unless the sample or model was shown for illustrative purposes only.

How is the suitability of the item checked?

It is checked against another, flawless item of the same type, as well as with statements by the manufacturer or indications on the item itself.

How is a material defect claimed?

The buyer must notify us of any potential material defect along with a detailed description within the legally prescribed timeframe. The buyer also enables us to inspect the item. The right to claim material defects is more precisely regulated by consumer protection laws.

Privacy Policy

Protection of Personal Data

At SALOME, Christa Žentiily s.p., we respect the privacy of our customers, therefore we handle your personal data responsibly, carefully, and in compliance with the applicable law. Your data is used exclusively for the purposes you explicitly agree to. The Salomé online store provides all necessary technological and organizational solutions to ensure complete security of purchase. The transfer of sensitive personal and transaction data on the website is carried out in a secure manner using the SSL protocol.

What personal data do we collect?

We collect personal data only for specific, lawful purposes and will not process it in any other way. Such purposes may include responses to inquiries, order execution, and improving visits to our website or generally improving our services. We collect data exclusively for our own needs and will NEVER share it with third parties.

Consent to collect personal data

In accordance with upcoming legislative changes in the field of personal data protection (GDPR, ZVOP-1), you will need to confirm consent for us to continue to inform you about new contents and to use your data for the above-mentioned purposes. In line with this, we at SALOME, Christa Žentiily s.p., will educate the individual who gives consent for the processing of their personal data about the particular purpose of the use of their personal data as well as all other rights they have in accordance with applicable laws.

How long do we keep your data?

We keep personal data stored based on your consent permanently until you revoke it.

What rights and options do you have regarding the data provided?

You can always contact us if you have questions regarding your personal data to find out what data we hold and its source. Under certain conditions, you have the right to receive a copy of the personal data you have provided to us in a commonly used, structured, machine-readable format, and to have that data sent to any third party of your choice.

How can you revoke your consent?

You can revoke your consent for the processing of personal data at any time by contacting us on our phone number or by sending us a written statement or message to our email address.

For additional questions, you can send us a message at info@salome.si